Activation & product access
Questions about a payment, machine ID, NinjaTrader email or license entitlement? We can inspect your activation record and help troubleshoot.
Email technical support ↗Home Support
CUSTOMER SUPPORT
Support built around
getting you working.
Installation, licensing, platform setup and technical assistance — all with a clear support process.
Official signed support tool
Get the digitally signed RustDesk support package and connect through an agreed supervised session. Download the verified SLN Quantum Support package below.
Download verified support ↗ QUICK ANSWERS
Frequently asked questions.
For detailed diagnosis, include the exact error, product name, NinjaTrader version and your machine ID.
Do I need Telegram to activate my license?
No. Telegram credentials are for remote notifications and commands on supported products, not for NinjaTrader activation.
What if my license doesn't appear?
Confirm your NinjaTrader email is associated with the entitlement. Send the error screenshot to support and we can investigate.
How do remote support sessions work?
Download the signed application, send the remote-support ID and agree a session time. Share temporary credentials only when you are ready.
TICKET SUPPORT
Speak directly
with our team.
Our team can review activation problems, platform logs and installation issues. Requests are submitted to the existing SLN Quantum support service.
Support that helps you move forward.
For license activation: include your NinjaTrader account email, product name, the error message and your Machine ID (Help → About).
For remote assistance, download our verified support package and arrange a session with our team.